Terms of Use

1. Acceptance of Terms

Welcome to CyberCrimesHelp.org ("Website", "Platform", "we", "our", or "us").

These Terms of Use ("Terms") govern your access to and use of this Website and all information, resources, services, forms, communication channels, educational material, and related content made available through it.

By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Disclaimer, and any other policies published on the Website. If you do not agree, you must discontinue use immediately.

2. About CyberCrimesHelp.org

CyberCrimesHelp.org is operated by [Name of Trust/Society/Section 8 Company], a non-profit organization established to promote cyber safety, digital awareness, victim assistance, education, and responsible reporting of cybercrime.

The Website provides:

• Cyber safety awareness and educational content;
• General guidance for cybercrime victims;
• Information regarding reporting mechanisms;
• Referrals to legal, technical, counselling, or other professionals where appropriate;
• Research and awareness initiatives.

The Website does not function as a police authority, investigating agency, court, regulator, or government body.

3. Eligibility

By using this Website, you represent that:

• You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian;
• You have the legal capacity to enter into these Terms;
• Information submitted by you is true, accurate, and complete.

4. No Government Affiliation

CyberCrimesHelp.org is an independent non-profit initiative.

Unless expressly stated, the Website is not affiliated with, endorsed by, sponsored by, or operated by the Government of India, any State Government, the Indian Cyber Crime Coordination Centre (I4C), CERT-In, the Reserve Bank of India, any police department, or any statutory authority.

Submission of information through this Website does not constitute filing of an official cybercrime complaint. Users should report cybercrime through the appropriate government portals and law enforcement agencies where required.

5. Nature of Services

The information and assistance provided through the Website are intended solely for educational, informational, awareness, and support purposes.

Any guidance provided does not constitute:

• Legal advice;
• Financial advice;
• Investment advice;
• Banking advice;
• Digital forensic certification;
• Government investigation;
• Law enforcement action.

Users should obtain independent professional advice appropriate to their circumstances.

6. User Responsibilities

You agree to:

• Provide accurate and complete information;
• Use the Website only for lawful purposes;
• Cooperate with requests for additional information where necessary;
• Keep your contact information updated;
• Protect your own passwords, OTPs, PINs, and confidential credentials.

You must never upload another person's personal information without lawful authority or consent.

7. Prohibited Conduct

Users shall not:

• Upload false, misleading, or fraudulent information;
• Impersonate any individual or organisation;
• Upload malicious software, viruses, or harmful code;
• Attempt unauthorised access to the Website or its systems;
• Interfere with Website security or functionality;
• Use the Website for money laundering, fraud, phishing, identity theft, harassment, or other unlawful purposes;
• Upload obscene, defamatory, hateful, or illegal content;
• Infringe intellectual property rights;
• Scrape, copy, or extract Website content without authorisation.

We reserve the right to suspend or terminate access for violations.

CyberCrimesHelp.org retains sole discretion to accept, decline, or discontinue assistance in relation to any enquiry, complaint, or request, without obligation to provide reasons, and without any guarantee of response time.

8. Information Submitted by Users

Users remain responsible for all information and documents submitted through the Website.

CyberCrimesHelp.org is under no obligation to verify, investigate, or independently confirm the accuracy of any information submitted by a User, and reliance on unverified information provided by Users shall not give rise to any liability on the part of the Organisation

By submitting content, you confirm that:

• You are authorised to provide it;
• It does not violate any law or third-party rights;
• It is accurate to the best of your knowledge.

You grant us a non-exclusive, royalty-free licence to use such information solely for providing assistance, improving services, research, statistical analysis, legal compliance, and related purposes consistent with our Privacy Policy.

9. Confidentiality

We make reasonable efforts to protect information submitted through the Website. However, communications over the internet are not completely secure, and users acknowledge the inherent risks of electronic transmission.

10. Intellectual Property

Unless otherwise stated, all Website content, including text, graphics, logos, icons, designs, software, documents, educational materials, and trademarks, is owned by or licensed to the organization and is protected under applicable intellectual property laws.

Users may access the content for personal, non-commercial use only.

Without prior written permission, users shall not:

• Reproduce;
• Modify;
• Distribute;
• Sell;
• Publish;
• Create derivative works from Website content.

11. Third-Party Links

The Website may contain links to third-party websites for convenience and informational purposes.

We do not endorse or assume responsibility for the content, security, availability, or privacy practices of third-party websites. Any engagement with such third-party professional is solely between the User and that professional."

Users access such websites at their own risk.

12. Donations and Paid Services

Where donations or paid advisory services are offered:

• Donations are voluntary unless otherwise stated.
• Paid services shall be governed by the applicable engagement terms.
• Fees, if any, shall be communicated before commencement of services.
• Refunds shall be governed by the Website's Refund Policy.

13. No Guarantee of Outcome

CyberCrimesHelp.org does not guarantee:

• Recovery of lost funds;
• Arrest or prosecution of offenders;
• Successful investigation;
• Acceptance of complaints by authorities;
• Resolution within any specific timeline;
• Favourable judicial or administrative outcomes.

Each case depends upon its individual facts and the actions of competent authorities.

14. Limitation of Liability

To the fullest extent permitted by law, CyberCrimesHelp.org, its trustees, directors, members, officers, employees, volunteers, consultants, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• Use or inability to use the Website;
• Reliance on Website content;
• Errors or omissions;
• Delays in communication;
• Service interruptions;
• Cyberattacks or unauthorised access;
• Third-party actions;
• Decisions made by law enforcement, banks, regulators, or courts.

CyberCrimesHelp.org shall not be liable for any act, omission, advice, or representation made by a volunteer, partner, or associated individual that is not expressly authorised by the Organisation, or that falls outside the scope of assistance described on this Website

CyberCrimesHelp.org shall bear no responsibility for any loss arising from a User's disclosure of passwords, OTPs, PINs, or other authentication credentials, whether to the Organization, a third party, or otherwise, and Users are solely responsible for safeguarding such credentials at all times.

15. Indemnity

You agree to indemnify and hold harmless CyberCrimesHelp.org and its representatives from any claims, losses, liabilities, damages, costs, or expenses arising out of:

• Your breach of these Terms;
• Your unlawful conduct;
• Your violation of third-party rights;
• Information submitted by you.

16. Suspension and Termination

We reserve the right, without prior notice, to suspend, restrict, or terminate access to the Website where we reasonably believe that a user has:

• Violated these Terms;
• Misused the Website;
• Submitted fraudulent information;
• Engaged in unlawful activities;
• Compromised Website security.

Where access is suspended or terminated due to suspected fraud, misuse, or unlawful conduct, CyberCrimesHelp.org reserves the right to retain the relevant information and documentation for as long as necessary to support any legal, regulatory, or law enforcement process, notwithstanding any request for deletion.

17. Privacy

Collection and processing of personal information are governed by our Privacy Policy, which forms an integral part of these Terms.

18. Electronic Communications

By contacting us through the Website, email, contact forms, or other electronic means, you consent to receive communications electronically regarding your enquiry, services, updates, or other matters relating to your interaction with the Website.

19. Force Majeure

We shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including natural disasters, pandemics, cyber incidents, internet outages, strikes, governmental actions, or technical failures.

20. Modification of Terms

We may amend these Terms at any time. Updated Terms will be posted on the Website with a revised effective date. Continued use of the Website after such publication constitutes acceptance of the revised Terms.

21. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Waiver

Failure by CyberCrimesHelp.org to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

23. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws.

Subject to applicable law, the courts having jurisdiction over the registered office of [Name of Trust/Society/Section 8 Company] shall have exclusive jurisdiction to adjudicate disputes arising out of or relating to these Terms.

24. Dispute Notice Period Before Legal Action

Before initiating any legal proceedings, the User agrees to first notify CyberCrimesHelp.org in writing and allow a period of 30 days to address the concern

25. Contact Information

For any questions regarding these Terms, please contact:

CyberCrimesHelp.org

[Name of Trust/Society/Section 8 Company]

Registered Office: [Address]

Email: [support@cybercrimeshelp.org]

Privacy/Grievance Officer: [Name]

Email: [privacy@cybercrimeshelp.org]

Phone: [+91-XXXXXXXXXX]

26. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Disclaimer, Refund Policy (where applicable), and any other policies published on the Website, constitute the entire agreement between you and CyberCrimesHelp.org regarding your use of the Website and supersede all prior understandings relating to such use.