Refund & Cancellation Policy

Introduction

CyberCrimesHelp.org is operated as a non-profit organisation committed to cyber safety, awareness, victim support, and public welfare.

Thank you for your unwavering support of CyberCrimesHelp.org. Your contributions empower us to advance cyber safety awareness, support victims of cybercrime, and strengthen our community outreach initiatives. Please take note of our Refund & Cancellation Policy outlined below, which governs the terms and conditions for refunds and cancellations of donations and paid services made to CyberCrimesHelp.org.

Donations

All donations made to support the Organization's charitable activities are voluntary and are generally non-refundable.

Refund requests may be considered only in exceptional circumstances and will be reviewed on a case-by-case basis, including:

• Duplicate transactions;
• Incorrect payment amount due to technical error;
• Unauthorised transactions verified by the payment gateway or issuing bank;
• Payment made due to an identifiable system error.

Requests for refunds must be submitted within seven (7) days of the transaction by emailing [donations@cybercrimeshelp.org] along with the transaction details.

Approved refunds shall be processed through the original payment method within a reasonable period, subject to banking and payment gateway timelines.

"We are grateful for every contribution and remain committed to ensuring transparency and fairness in the handling of all donations"

Paid Services

Where the Organisation offers paid training programmes, workshops, advisory services, or other fee-based engagements, cancellation and refund terms shall be communicated before payment, unless otherwise agreed in writing. The following are exempt from refund:

• Fees already earned for services rendered shall not be refundable.
• Cancellation requests received before commencement of the service may be considered, subject to administrative deductions.
• No refund shall be granted where services have substantially commenced or been completed.

For any queries regarding this refund and cancellation policy, please contact us at [donations@cybercrimeshelp.org]

The decision of CyberCrimesHelp.org regarding refunds shall be final.

Policy Changes

CyberCrimesHelp.org reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for your understanding and continued support - CyberCrimesHelp.org