Privacy Policy

1. Introduction

Welcome to CyberCrimesHelp.org ("Website", "Platform", "we", "our", or "us").

CyberCrimesHelp.org is operated by [Name of Trust/Society/Section 8 Company], a non-profit organisation established to promote cyber safety, digital awareness, victim assistance, and public education. Our mission is to support individuals and organisations affected by cybercrime by providing educational resources, guidance, referrals, awareness initiatives, and assistance in understanding available legal and administrative remedies.

We value your privacy and are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws.

By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy.

PURPOSE OF THIS POLICY

This Privacy Policy governs the manner in which CyberCrimesHelp.org ("Organisation", "we", "our", or "us") collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.cybercrimeshelp.org website ("Site").

By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed acceptance of those changes.

2. Scope and Applicability

This Privacy Policy applies to the Site and all products and services offered by CyberCrimesHelp.org; it does not apply to any other organisations to which we provide links, or which may link to us. Visitors to the Website;

Individuals submitting enquiries or complaints;
Users requesting guidance or support;
Volunteers and partners;
Donors (if applicable);
Individuals subscribing to newsletters or updates.

3. Information We Collect

Depending upon your interaction with the Website, we may collect:

Personal Information:

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to:

Full name
Email address
Mobile number
Postal address
Organisation details
Identity information voluntarily provided

B. Cyber Incident Information

Where you voluntarily submit information relating to a cyber incident, we may collect:

Complaint details
Screenshots
Transaction references
Bank account details
UPI IDs
Wallet IDs
Cryptocurrency wallet information
Email communications
Device information
Chat records
URLs
Social media profiles
IP addresses
Digital evidence
Police complaint references
FIR details
Case references

Such information is collected solely to understand your request and provide guidance or referrals.

C. Technical Information

When you browse our Website, we may automatically collect:

IP address
Browser type
Operating system
Device type
Referring website
Pages visited
Date and time of visit
Cookies
Session identifiers

4. Information We Do Not Intentionally Collect

Unless voluntarily submitted by you, we do not intentionally collect:

Biometric information
Financial passwords
Banking PINs
Debit/Credit Card PINs
Internet banking passwords
OTPs
CVV numbers
Authentication credentials

Users must never submit passwords, OTPs or confidential banking credentials.

5. Special Categories of Information

Given the nature of assistance we provide, information you submit in connection with a cyber incident or grievance will often include the following categories of information, which we handle with additional care:

Financial information (bank account details, UPI IDs, wallet addresses, transaction records);
Government-issued identity documents (e.g., Aadhaar, PAN, passport);
Communication records (emails, chat logs, screenshots);
Details of alleged criminal activity or victimisation;
Copies of police complaints or law enforcement correspondence.

We collect such information only where you voluntarily choose to submit it, and it is processed strictly in accordance with this Policy.

6. Purpose of Processing

Your information may be processed for:

Responding to enquiries
Understanding reported cyber incidents
Providing guidance and educational assistance
Referring users to appropriate authorities or professionals
Improving Website functionality
Research and statistical analysis
Developing awareness programmes
Preventing abuse of the Website
Maintaining security
Complying with legal obligations
Responding to lawful requests from authorities

7. Legal Basis

Where applicable under the DPDPA, we process personal data based on:

Your consent;
Voluntary submission of information;
Compliance with legal obligations;
Legitimate operational purposes permitted by applicable law.

9. Children's Privacy

CyberCrimesHelp.org does not knowingly collect personal information from children except where such information is submitted by a parent, legal guardian, authorised representative, or where permitted under applicable law.

Where processing of a child's personal information requires verifiable parental consent under applicable law, such consent shall be obtained before processing.

If we become aware that personal information has been collected from a child without the necessary consent, we will take reasonable steps to delete or anonymize such information unless retention is required by law.

Parents or legal guardians who believe that a child has submitted personal information without appropriate authorization may contact us to request its review, correction, or deletion.

11. Data Security

We implement reasonable technical and organisational safeguards including:

Encryption where appropriate
Access controls
Role-based permissions
Secure hosting
Firewalls
Malware protection
Regular monitoring
Security updates
Backup systems
Staff confidentiality obligations

While we strive to protect your information, no system can guarantee absolute security.

12. Data Retention Policy

CyberCrimesHelp.org retains personal information only for as long as reasonably necessary to:

Provide requested services;
Respond to enquiries;
Support victims of cybercrime;
Maintain organizational records;
Comply with statutory and regulatory obligations;
Resolve disputes;
Enforce legal rights;
Prevent fraud and misuse.

Upon expiry of the applicable retention period, personal information shall be securely deleted, destroyed, or irreversibly anonymized unless continued retention is required by law or legitimate legal purposes.

13. Cookies and Analytics

We may use cookies and similar technologies to:

Improve Website performance;
Remember user preferences;
Analyse visitor behaviour;
Enhance user experience;
Maintain security.

Users may disable cookies through browser settings, though certain Website functions may be affected.

14. Third-Party Services

The Website may contain links to external websites operated by third parties. We do not control or accept responsibility for their privacy practices or content. Users should review the privacy policies of such websites independently.

15. User Rights

Subject to applicable law, you may request to:

Access your personal information;
Correct inaccurate information;
Update your information;
Withdraw consent;
Request to nominate another individual who may, in the event of your death or incapacity, exercise your rights under this Policy;
Request deletion, where legally permissible;
Raise grievances regarding processing of your data.

Requests may be sent to the contact details below.

16. Data Accuracy

Users are responsible for ensuring that information submitted is true, complete and accurate. Submission of false, misleading, or unauthorised information may result in refusal of assistance, and CyberCrimesHelp.org reserves the right to take appropriate action, including reporting such conduct to relevant authorities where required by law.

Where information relating to a third party is submitted, the User submitting such information confirms that they are authorised to do so.

17. International Users

If you access this Website from outside India, you acknowledge that your information may be processed in accordance with Indian law. Any transfer of your personal data outside India, where applicable, shall be subject to such terms and restrictions, including restrictions on transfer to specific countries or territories, as may be notified by the Central Government under the Digital Personal Data Protection Act, 2023.

18. Non-Government Platform

CyberCrimesHelp.org is an independent non-profit initiative.

Unless expressly stated, this Website is not affiliated with, endorsed by, or operated by the Government of India, any State Government, the Indian Cyber Crime Coordination Centre (I4C), CERT-In, the Reserve Bank of India, or any law enforcement agency.

Information submitted through this Website does not constitute filing of an official cybercrime complaint. Users should report cybercrime through the appropriate government authorities wherever required.

19. Limitation of Responsibility

We provide awareness, educational resources, guidance and referrals.

We do not guarantee:

Recovery of money;
Arrest of offenders;
Resolution of disputes;
Investigation outcomes;
Court decisions;
Government action.

20. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Revised versions shall become effective upon publication on this Website.

21. Contact Information

For questions, privacy concerns, requests or grievances, please contact:

Privacy Officer / Grievance Officer

CyberCrimesHelp.org

Address: [Registered Office Address]

Email: [privacy@cybercrimeshelp.org]

Phone: [+91-XXXXXXXXXX]

22. Governing Law

This Privacy Policy shall be governed by the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws. Courts having jurisdiction over the registered office of the organization shall have exclusive jurisdiction over disputes arising from this Policy.

For official legal, financial, banking, or law enforcement action, users should contact the appropriate authority or qualified professional as required.